Return & Refund Policy

At Cyranthos Technologies Ltd, we are committed to providing carefully crafted and individually tested biomimetic butterfly aircraft and to delivering a positive customer experience. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, cancellations, and related costs.

1. Return Period

Return requests must be submitted within 30 calendar days from the date of delivery.

For the avoidance of doubt, the 30-day period means 30 consecutive calendar days, including weekends and public holidays.

To be eligible for a return, the product must be returned in substantially the same condition in which it was received, together with its original packaging, accessories, and relevant documentation, where applicable.

Because each biomimetic butterfly aircraft is individually prepared and tested before shipment, all returns must be approved before the product is sent back.

Products returned without prior authorization may not be accepted or processed.

2. Reasons for Return

Returns are divided into two categories: buyer-related returns and seller-attributable returns.

2.1 Buyer-Related Returns

Buyer-related returns include, but are not limited to:

• Change of mind

• No longer needing the product

• Personal preference

• The product does not meet the buyer's expectations or preferences

• Ordering the wrong product, model, or quantity

• Other reasons not attributable to Cyranthos Technologies Ltd

Buyer-related returns may be accepted subject to the conditions of this policy.

For buyer-related returns:

• The buyer is responsible for all applicable return shipping costs.

• The buyer is responsible for any import duties, customs duties, import taxes, brokerage fees, or other import-related charges associated with returning the product.

• Any original shipping charges already incurred or paid for the order are non-refundable.

• Any import duties, customs duties, taxes, brokerage fees, or similar charges already incurred in connection with the original shipment are non-refundable, where applicable.

• No restocking fee, re-listing fee, or secondary stocking fee will be charged.

Accordingly, the refund for a buyer-related return will generally exclude any original shipping charges, import duties, taxes, or other non-refundable costs that have already been incurred.

2.2 Seller-Attributable Returns

Seller-attributable returns may include:

• A confirmed manufacturing or product defect

• Damage that occurred before delivery or during transportation, where applicable

• The wrong product being shipped

• A product materially different from the product ordered

• Other issues determined to be attributable to Cyranthos Technologies Ltd

For seller-attributable returns:

• The buyer remains responsible for applicable return shipping costs.

• The buyer remains responsible for applicable import duties, customs duties, import taxes, brokerage fees, and other charges associated with returning the product.

• Any original shipping charges, duties, taxes, or other costs already incurred may be non-refundable.

• No restocking fee, re-listing fee, or secondary stocking fee will be charged.

Depending on the circumstances and condition of the product, Cyranthos may provide troubleshooting, repair, replacement, or a refund.

3. Return Conditions

Returned products must be in substantially the same condition in which they were received.

Return eligibility may be affected by:

• Damage caused by misuse, abuse, accidents, or improper operation

• Unauthorized modification, disassembly, or repair

• Missing accessories or components

• Significant damage caused after delivery

• Failure to follow applicable operating or care instructions

Cyranthos may request photographs or videos to evaluate the condition of the product and determine the appropriate return arrangement.

Customers should not modify, disassemble, or attempt to repair a product before the return request has been reviewed, as this may affect the evaluation of the issue.

4. Return Request Procedure

A return request should include:

• Order number

• Reason for the return

• Photos or videos showing the product and its current condition

• Photos or videos of the outer shipping package and packaging materials, where applicable

• A description of the issue, if applicable

After the return request has been reviewed and approved, Cyranthos will provide the applicable return instructions and designated return address.

Products must not be sent to an address found elsewhere on the website or obtained from another source unless that address has been specifically designated for the return.

5. U.S. Forwarding / Processing Center

For certain orders, Cyranthos provides a U.S. forwarding or processing address to facilitate logistics or return processing.

The current U.S. forwarding/processing address is:

2855 N Franklin Road, #5
Indianapolis, IN 46219
United States

This address is a forwarding/processing location and is not an automatic return address.

Customers must not send a return directly to this address unless Cyranthos has specifically instructed them to do so for the relevant order.

Packages sent to this address without prior authorization may not be accepted, processed, or associated with the relevant order.

6. Return Shipping, Duties, and Taxes

Unless otherwise expressly agreed in writing, the buyer is responsible for applicable costs associated with returning a product, including:

• Return shipping charges

• Import duties

• Customs duties

• Import taxes

• Brokerage or customs clearance fees

• Other applicable charges imposed by the destination country, customs authority, or carrier

For buyer-related returns, all original shipping charges and import-related charges already incurred for the original shipment are non-refundable.

For seller-attributable returns, the buyer remains responsible for applicable return shipping and import-related costs as described in this policy. Any refund will be calculated after taking applicable non-refundable or already-incurred costs into consideration.

Cyranthos does not charge a restocking fee, re-listing fee, or secondary stocking fee for returned products.

7. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or materially different from the product ordered, the issue must be reported within the applicable 30-calendar-day return period.

Customers should provide sufficient photographs or videos showing:

• The product

• The affected or defective area

• The outer shipping package

• The internal packaging materials

• Any visible shipping damage

After reviewing the information provided, Cyranthos will determine whether the issue is attributable to a product defect, shipping damage, incorrect fulfillment, misuse, or another cause.

Depending on the circumstances, the available resolution may include:

• Troubleshooting

• Repair

• Replacement

• Refund

The specific resolution will depend on the nature of the issue and the condition of the product.

8. Refunds

Once an approved return has been received and inspected, the returned product will be evaluated for refund eligibility.

If a refund is approved, the applicable refund amount will be issued to the original payment method used for the purchase.

Refund processing generally takes 7–10 business days after the returned product has been received and the refund has been approved.

The time required for the funds to appear in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or other financial institution.

Any non-refundable shipping charges, duties, taxes, customs fees, brokerage fees, or other applicable costs will be deducted from or excluded from the refund amount where applicable.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Because each biomimetic butterfly aircraft may be individually prepared and tested for shipment, cancellation may not be possible once production, preparation, processing, or shipment has begun.

If an order has already been shipped, the order will be handled according to the applicable return provisions of this policy.

Customers should not refuse delivery or independently return a shipped package without receiving return instructions.

10. No Restocking or Re-Listing Fees

Cyranthos does not charge:

• Restocking fees

• Re-listing fees

• Secondary stocking fees

No percentage of the refund will be automatically deducted solely because a returned product needs to be restocked, inspected, or listed again.

Any reduction in the refund amount will relate only to applicable non-refundable shipping charges, duties, taxes, customs fees, brokerage fees, or other costs expressly described in this policy.

11. Policy Interpretation

All returns and refunds are subject to review based on the individual circumstances of the order.

Cyranthos reserves the right to request reasonable information or evidence necessary to determine the cause and condition of a returned product.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

12. Contact Information

For questions regarding returns, refunds, damaged or defective products, cancellations, or return authorization, please contact:

Cyranthos Technologies Ltd
Business Address: Unit A, 82 James Carter Road, Mildenhall, Bury Saint Edmunds, IP28 7DE, United Kingdom
Customer Support Email: jessie@cyranthos.com
WhatsApp: +86 18751571997
Business Hours: Monday – Friday, 7:00 AM – 4:00 PM (UK Time / GMT)

Please wait for return authorization and specific return instructions before shipping any product back.

A return sent without prior authorization may not be accepted or processed.